Privacy Policy

KVC Jewels ("KVC Jewels," "we," "us," or "our") is the digital-first fine jewelry brand of Bajrangdas Impex, a trusted name in diamond manufacturing for over 10 years. Our registered address is 3, 4, 5 Sidh Kutir Industrial Estate, Surat – 395006, Gujarat, India. For the purposes of applicable data protection laws, KVC Jewels is the Data Fiduciary (as defined under the Digital Personal Data Protection Act, 2023) responsible for the processing of your personal data.

We collect personal information that you provide to us voluntarily when you make a purchase, place a custom design order, sign up for updates, or contact our support team. This may include:

Information you provide directly to us

• Contact details: Name, shipping address, billing address, email address, and phone number.
• Order information: Products purchased, order value, payment confirmation, and transaction details.
• Account information: Username, password, and security questions (if you create an account).
• Custom design details: Specifications, preferences, and design references shared for custom orders.
• Customer support information: Information you include in communications with us, such as messages, emails, or chat transcripts.

Information we collect automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Pages viewed, time spent, and interaction patterns
• Referring website or source

We collect this information using cookies, pixels, and similar tracking technologies.

Information from third parties

We may receive information about you from:

• Payment processors (e.g., Payoneer, platform checkouts like Amazon and Etsy)
• Shipping and logistics partners
• Analytics and advertising partners

Your information is used solely to:

• Process, fulfil, and ship your fine jewelry and custom orders: Including payment processing, order confirmation, shipping, and delivery notifications.
• Communicate with you regarding your order status, tracking, or inquiries: Including responses to your customer support requests.
• Comply with legal, tax, and international export/shipping regulations: Including customs declarations and regulatory reporting.
• Improve our products and services: To better understand customer preferences and enhance your shopping experience.
• Marketing and promotional communications: To send you updates about new collections, offers, and promotions (you may opt out at any time).
• Security and fraud prevention: To detect, investigate, and prevent fraudulent or unauthorized activity.
• Personalize your experience: To recommend products and designs based on your interests and past interactions.

We process personal data only for lawful purposes as required by applicable data protection laws, including:

• Your consent (where required)
• Performance of a contract (to fulfill your order)
• Compliance with a legal obligation
• Our legitimate business interests (as permitted by law)

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device.

Types of cookies we use

• Essential cookies: Required for the website to function properly (e.g., shopping cart, checkout).
• Analytics cookies: Help us understand how visitors interact with our website.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We implement secure measures to protect your personal information during transmission and storage. Payments processed through secure third-party gateways (such as Payoneer or platform checkouts) adhere to strict industry security standards.

Our security measures include:

• Encryption of data in transit (SSL/TLS)
• Secure storage of personal data
• Access controls to limit who can view your information
• Regular security reviews and updates

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: With vendors who perform services on our behalf, including payment processing, shipping, IT management, data analytics, customer support, and cloud storage. These parties are contractually obligated to protect your data.
• Platform partners: When you purchase through Amazon, Etsy, or other official storefronts, your information is shared with those platforms in accordance with their own privacy policies.
• Legal compliance: When required by law, court order, or government request, or to protect our rights, property, or safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Order and transaction records: [Insert retention period, e.g., 8 years] as required by tax and accounting laws.
• Customer support communications: [Insert retention period, e.g., 2 years] after resolution.
• Marketing preferences: Until you withdraw consent or opt out.

When data is no longer needed, we securely delete or anonymize it in accordance with applicable laws.

Depending on where you reside, you may have the following rights with respect to your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements).
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
• Right to Restrict Processing: Request limitations on how we use your data.
• Right to Object: Object to processing based on legitimate interests or for marketing purposes.
• Right to Data Portability: Request transfer of your data to another service provider (where applicable).
• Right to Lodge a Complaint: File a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at jewelskvc@gmail.com. We will respond to verified requests within the timeframes required by applicable law.

We will not discriminate or retaliate against you for exercising your privacy rights.

We may transfer, store, and process your personal information outside your home country. When we do so, we ensure appropriate safeguards as required by applicable laws, including:

• Standard Contractual Clauses (EU/EEA)
• UK International Data Transfer Agreements/Addenda
• Adequacy decisions
• DPDP Act (India) cross-border transfer requirements

Our services are not intended for use by anyone under the age of 15. We do not knowingly collect personal information from children under 15. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.

We comply with applicable child privacy laws, including the DPDP Act (India), COPPA (US), and GDPR (EU/EEA).

Our website may contain links to third-party websites, including our storefronts on Amazon and Etsy. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices of third parties and recommend you read their privacy statements before providing any personal information.

We reserve the right to modify, amend, or update this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website. We will update the "Last Updated" date at the top of this policy. Your continued use of our platforms after changes constitutes acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.